Czestochowa City Card

CZESTOCHOWA CITY CARD – new quality in public transport

Czestochowa City Card is a modern plastic card with a built in computer chip. It resembles a card that most of us already have and use at cash machines or shop counters when paying goods. Card operation is very easy – just place it close to the reader (validator). It’s user-friendly and impossible to forge. Its service life is established at minimum 10 years.

Please find below an example of a reader and an electronic card:

Together with the electronic card we have introduced Electronic Passenger Information System. To facilitate better orientation during your travel, name of each stop is announced by a reader and appears on a special screen. The introduction of Electronic Passenger Information System and Czestochowa City Card means:
- Convienience for passengers and comfort of travel
- Ticket use safety and continuous information about the route
- Easiness of use and simplicity of payment.

CZESTOCHOWA CITY CARD

Czestochowa City Card, being a medium of public transport electronic tickets, is issued by the MPK in Częstochowa Sp. z o. o.. The first personal city card is issued free of charge. For issuing a bearer city card, there is a returnable deposit of 15 zl charged. It is possible to return bearer city card in working order and receive the deposit back either at the premises of the MPK at Niepodleglosci Avenue 30 or at points of sale.

It is possible to save onto the city card an e-purse, long-term electronic travel card or both.

City Cards are divided into personal and bearer as well as standard and reduced fare. All City Cards issued free of charge are the property of MPK in Czestochowa Sp. z. o.o. In the event of loss or damage, a duplicate card can be issued at a fee of 15 zl.

WARNING!
Electronic tickets are only valid on day public transport services and are not valid on night services.

IMPORTANT!
PENSIONERS and other passengers using single fare tickets are not required to have an electronic ticket. For these passengers, traveling on both MPK buses and trams operates as usual.

TYPES OF CITY CARDS

There are the following city card types:

a) Standard bearer.
b) Personal with photo (up to date) or without photo, standard, reduced or free.

Electronic standard or reduced tickets can be topped-up at the MPK’s points of sale. However, electronic free tickets can only be extended at the Operator’s premises.

See the map of ticket machines and points of sale

SERVICE AND THE POSSIBILITY OF OBTAINING THE CZESTOCHOWA CITY CARD:

HOW TO OBTAINING THE CZESTOCHOWA CITY CARD?

1. Pick up an application form from one of the MPK’s points of sale or download one from MPK’s website:

PDF

2. Once filled in bring the application, together with appropriate documents (in case of reduced fare tickets it is necessary to attach copies of documents entitling you to the fare reduction – bring the original for confirmation). If you apply for personal city card ticket, do not forget to attach an up to date photo. We’ll inform you when your card is ready for collection (no later than 14 days from submitting your application).
3. Collect the Czestochowa City Card and top it up with an electronic ticket of your choice.

Bearer city card does not require submitting an application. A 15zl fee is added to the price of the long-term travel card at the time of purchase.

List of places where you can bring your application and collect the Czestochowa City Card:
1. MPK premises - al. Niepodleglosci 30
2. Ticket sales office - pl. Daszyńskiego
3. Ticket sales office - ul. Fieldorfa (tram terminus)
4. Ticket sales office - Dworzec PKS (entrance from the waiting area)
5. Ticket sales office - Al. NMP 24, Kamienica Kupiecka (entrance from ul. Kosciuszki)
6. Ticket sales office - Kucelin (tram terminus)

Application form submission of and city card collection will be possible at the above mentioned premises except for free fare ticket cards. These can be applied for and collected only at MPK premises at Al. Niepodleglosci 30 (room nr 10)

You can top up your Czestochowa City Card and purchase bearer tickets at all the above mentioned MPK Czestochowa points of sale as well as at C.H. Jagiellonczycy (shopping centre).

HOW TO USE THE CITY CARD ?

After boarding a vehicle, present the electronic ticket 5cm from the reader (validator). The validator will then make a short beep sound.

The display will then read “Zarejestrowano”(recorded) and inform about expiry date of the ticket.
In case of use of the e-purse the display will read “Zarejestrowano”(recorded) and show the remaining balance. This means the ticket has just been validated.
Long steady beep means that the card is invalid or damaged. The display will read: Bilet okresowy nieważny(ticket invalid). In this case you need to purchase immediately a single fare ticket from a driver. In case your ticket is valid however, you can’t validate it or the display reads different than “ZAREJESTROWANO” (RECORDED) inform the driver. In such case you can countinue your journey. Any city card complaints can be lodged at MPK Czestochowa premises at Niepodleglosci 30

WARNING! EVERY TICKET HAS TO BE VALIDATED!LET
Whether it is a long-term travel card, standard, reduced or free ticket. Failure to validate the ticket means traveling without a valid ticket and is subject to penalty fare mentioned in Public Transport Regulations.

HOW TO CHECK VALIDITY OF ELECTRONIC TICKETS
1. Press button nr “3” on an electronic validator.
2. After releasing the button present the card in front of the reader.
3. On the electronic validator you will see ticket expiry date or in case of an e-purse, remaining balance.